Account Manager – Content Delivery Network

Delivering any data, anywhere, anytime, is client is the world’s fastest and most reliable content delivery network. The company was founded in 2006 by technology entrepreneurs with years of experience building companies in the infrastructure, web services, and application delivery spaces. They built their global delivery network to provide the fastest, smartest content delivery on the planet.  And, according to the independent experts, they did exactly that – they consistently rank among the very best-performing CDNs in the industry.

They are now looking for a high performing Account Manager to join their growing sales team in London. The primary responsibility of this position is to manage the day to day relationships with their clients in an assigned region/category. The position will ensure client satisfaction and solidify their revenue streams through new features, services, promotions and utilizing partner relationships to address client requirements not fulfilled by our core services.

 

SPECIFIC RESPONSIBILITIES

  • Maintain the day to day relationships with their clients, ensuring satisfaction while maximizing revenue opportunities on key accounts
  • Identify and seize cross and up-sell opportunities for new products and services to existing clients
  • Be the point person for client communication and contribute directly to the results of the Sales team
  • Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with CDN implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts
  • Provide assistance to customers in navigating and configuring their customer portal as needed
  • Produce Pipeline and Forecast reports as needed for the sales management team
  • Assist with fulfillment of implementation requirements for SMB accounts
  • Responsible for the retention of revenue accounts and consistent high touch account management with current client base.

THE SKILLS

  • BA/BS degree preferred
  • Minimum 2-3 years of account management or selling experience in a technical or internet environment
  • B2B technology account management experience is a plus!
  • Strong customer orientation – promoting customer satisfaction, resolution and loyalty
  • Outstanding computer skills, highly proficient with Word, Excel, Outlook and various web applications
  • Salesforce.com experience is a plus!

THE ATTITUDE

  • Highly motivated, self-driven, and ambitious to drive sales and revenue for the company
  • Possess excellent communication skills – written, verbal, presentation and interpersonal
  • Responsible, self-directed, forward thinker who knows what needs to be done and operates with urgency, focus, discipline and minimal supervision
  • Highly organized and able to multi-task in an extremely fast paced, energetic, entrepreneurial environment

For more information please contact Ross Clifford.

 

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    Don't just take our word for it

    • Tom Salvat, CEO, CONCURED
      "As a fast-growing start up, we need great people with a tough set of skills to find. They need to be hungry, experienced and fit the culture of a business that is always adapting and growing. Finding these people using Linkedin and other job boards is tough, time-consuming and rarely bears fruit. Ross has always been able to uncover gems for us, and we are benefiting greatly from his skills at CONCURED. Ross has a rare ability to really understand the business, the culture and the people that will nail the role. I couldn't recommend him highly enough, and he is the only recruiter we deal with"      
      - Tom Salvat, CEO, CONCURED
      Tom Salvat, CEO, CONCURED
    • Tariq Mahmood, Enterprise Sales, Concured AI Content Marketing
      I am writing to express my gratitude to Ross Clifford & Associates who helped me successfully secure the role of Enterprise Sales Executive at Concured. Ross was extremely professional and understood the specifics of the job I required. I especially appreciated his fast response, transparent communication, and coordination in a timely and efficient manner.
      - Tariq Mahmood, Enterprise Sales, Concured AI Content Marketing
      Tariq Mahmood, Enterprise Sales, Concured AI Content Marketing
    • Jessica Cole, Editor – Redwood London.
      Ross is one of the friendliest recruiters I've dealt with. He was always attentive, quick to respond and ready to help with any questions I had. He's very professional, and not at all superficial like so many other recruiters out there. I would highly recommend him.
      - Jessica Cole, Editor – Redwood London.
      Jessica Cole, Editor – Redwood London.
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      “We look for commercial people with a rare blend of talents. They need to be able to advise our blue-chip clients on thought leadership strategy. They need to be highly strategic and purposeful in uncovering opportunity. And they need the hunger it takes to thrive in a rapidly evolving business. RC&A were quick to understand our needs, they only delivered high-quality people for interview, and succeeded in getting us a winning candidate incredibly fast.”  
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      Gareth Lofthouse, Founding Partner, Longitude.
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      I can't rate or recommend Ross highly enough. He brings a thoughtful, personal approach to the process, carefully matching opportunities with candidates, through a good understanding of their priorities and skills. Throughout, he keeps candidates up to date in an open, honest way. A genuine pleasure to work with.
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      Johnny Meredith, Senior New Business Manager, The Bio Agency.
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      Ross is the best recruitment agent I have worked with, he stayed in contact, kept me informed and was with me every step of the process. He also checked in with me during my first couple of weeks in my new role to make sure I was settling in. I wouldn't hesitate to recommend him.
      - Karen Troman, Office Manager & HR Co-ordinator, VoucherCodes.co.uk part of RetailMeNot
      Karen Troman, Office Manager & HR Co-ordinator, VoucherCodes.co.uk part of RetailMeNot
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      I have worked with Ross over 4 years now and he has always delivered a really high standard of candidate both at senior and junior level. His online knowledge is second to none and all the candidates he has put forward over the years have only good things to say about Ross and his work ethic.
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      Neil Kettleborough, CRO & Co Founder, Chalk Social
    • Helen Rosemier, Commercial Director, Professional & Financial Services Practice, Longitude
      Ross is a fantastic recruitment consultant -  extremely professional, meticulous, patient and supportive. Throughout the process, I felt he represented me really well and genuinely cared about my career and finding the right role. Thanks to Ross I am now in a role I love, working with a brilliant team. Very highly recommended!
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      Helen Rosemier, Commercial Director, Professional & Financial Services Practice, Longitude

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